Contact Us
If you want to reach the editorial team behind Non Gamstop Casinos, email [email protected]. That address reaches the people who research and write the reviews, and we aim to reply within two working days. This page explains what we can help with, what we cannot, and where to take a problem that needs an official body rather than a comparison site.
What to email us about
We are a research and comparison publisher, not a casino and not an agent for one. Nobody here can access your account, release a payment or overturn a decision made by an operator. What we can do is explain terms, correct our own pages and point you to the right escalation route.
- Corrections. If a bonus percentage, wagering multiple, minimum deposit or payment method on our site no longer matches the operator's own terms, tell us which page and what you saw. Screenshots help. Verified changes are updated and the page date moves.
- Questions about terms. Wagering requirements, game contribution percentages, maximum bonus bets, bonus expiry dates and cashout caps are where most confusion starts. Ask and we will explain the mechanics in plain English.
- Your own experience. Withdrawal delays, KYC requests, source-of-funds checks, support that went quiet. Reader reports feed directly into how we weight sites on our non GamStop casino comparison.
- Editorial and business enquiries. Partnership, advertising and press questions go to the same inbox and are handled separately from editorial scoring.
What we cannot do
- Retrieve or unlock a casino account, or reset your password.
- Chase, guarantee or speed up a withdrawal.
- Remove you from GAMSTOP early, or add you to it — that is done directly through the scheme itself.
- Give legal, tax or financial advice.
How our commercial relationships work
Some links on this site are commercial, and we may earn a commission if you open an account through one. That does not buy a position in our lists and it does not soften a review. Operators cannot pay to be ranked higher, cannot approve copy before it goes live, and cannot have a limitation deleted. If you think a page reads like an advert rather than an assessment, that is exactly the kind of message we want in the inbox — say which page and which sentence.
Sites readers contact us about most
These are drawn from our current top list. The figures below are the operators' own advertised offers as we recorded them on our fact-check date of 26 September 2026; always read the bonus terms on the site itself before depositing, since they change without notice.
Betmica
Betmica sits top of our list and generates the most reader email, almost all of it about the size of its headline offer: a 570% match up to £5,700 with 270 free spins. That is an unusually large advertised maximum, and the practical point we make when people ask is that the headline figure is a ceiling, not an expectation. To approach it you would need to deposit at the top of the qualifying band, and the wagering requirement applies to the bonus (and often the deposit too) before anything converts to withdrawable cash. Free spins normally carry their own separate wagering and a winnings cap. The limitation worth stating plainly: a package this size usually comes with a longer, slower playthrough and a maximum bet per spin while the bonus is live — break that cap and the bonus can be voided. Check the expiry window before you accept it.
Kikibet
Kikibet earns its place for the balance of its package — 350% up to £5,555 plus 300 free spins — which is a smaller multiplier than the top entry but a generous spin allocation. Readers usually write in about the spin element, so the assessment that matters: free spins are typically credited in daily tranches rather than all at once, are locked to named slot titles, and winnings from them are frequently capped separately from the cash bonus. The drawback is the currency question. A £-denominated headline does not always mean the account itself settles in pounds; if your account base currency is not GBP, your card issuer may apply a conversion charge on every deposit and withdrawal. Confirm the account currency at registration, not afterwards.
Betninja
Betninja is on this page because its offer is structured differently from the percentage-match sites above it — a flat £1,000 bonus with 100 free spins for new players, which makes the maths easier to follow for anyone who finds tiered packages confusing. A fixed ceiling means you can work out your realistic bonus before you deposit rather than after. The honest limitation is that flat offers of this kind are usually split across the first two or three deposits, so the full £1,000 is rarely available on day one, and the qualifying minimum deposit still applies to each stage. As with every site here, minimum qualifying deposits, game contribution rates and withdrawal caps are the terms that actually decide what you keep.
Advertised offers side by side
| Site | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.8 |
| Betninja | £1,000 bonus + 100 free spins | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Ratings are our own editorial scores based on documented terms, payment options and published policies. They are not customer review scores and they are not a prediction of how your account will be handled.
Money questions we get asked before signing up
Cost of entry is the minimum qualifying deposit, and it is usually lower than the bonus headline suggests — but depositing the minimum on a large percentage match gives you a small bonus, not a large one. Beyond that, the recurring questions:
- Debit cards. Visa and Mastercard debit are the common route for UK players. Credit cards are prohibited for gambling in Great Britain, and many offshore sites decline them for that reason. Deposits are usually instant.
- E-wallets and PayPal. E-wallet support varies site by site. PayPal in particular is rarely available at casinos outside the Gambling Commission's remit — do not assume it works, check the cashier before you register.
- Bank transfer. Slower on both legs, typically the fallback for larger withdrawals, and sometimes the only method accepted above a certain threshold.
- Cryptocurrency. Offered widely at these sites, often with faster payout handling, but you carry the exchange-rate risk and any network fee.
- Fees and conversion. The casino may charge nothing while your bank still applies a non-sterling transaction fee. If the account is in euros or dollars, you convert twice — in and out.
- Withdrawal timings and limits. Expect an identity check (KYC) before the first payout, and source-of-funds questions on larger sums. Daily, weekly and monthly withdrawal caps are standard and are the single most common cause of the "why is it taking so long" emails we receive.
If a payout has stalled, send the operator a written request referencing their own published processing time, keep every reply, and use their formal complaints procedure before escalating to whichever dispute body their licence names.
What these sites actually offer
Most reader questions that reach us are about one of four areas. Slots dominate the libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells; RTP is published per game and is a long-run average, never a forecast for your session. Progressive jackpots pool stakes across players and usually require a maximum-line bet to qualify. Live dealer rooms stream real blackjack, roulette and baccarat tables, and these typically contribute far less towards wagering than slots — often a fraction, sometimes nothing at all. Table games in RNG form sit alongside them at lower stakes. Mobile play is browser-based at most of these sites rather than app-based.
The sportsbook side
Several of the operators above run a sportsbook beside the casino, and the rules differ. Sports free bets carry minimum qualifying odds — commonly around 1.50 in decimal terms — the stake is not returned with winnings, and accumulators, bet builders and cash-out are often excluded from qualifying. Esports markets sit in the same section at many sites. Where a shared wallet covers casino and sportsbook, a casino bonus may lock funds you were planning to bet with, so read which product the bonus applies to before you claim it. Cashback and loyalty rewards usually run on the casino side only.
Regulation, eligibility and where to take a complaint
GAMSTOP is the free self-exclusion scheme for online gambling operators licensed by the UK Gambling Commission, covering Great Britain. Registering blocks your access to those sites for a chosen period of six months, one year or five years, and it cannot be lifted early. Sites that are not on GAMSTOP are not licensed by the Gambling Commission; they hold overseas licences, commonly from Curaçao or similar jurisdictions. That distinction matters and is often blurred: accepting British customers is not the same as being authorised to serve them. UK consumer protections attached to a Commission licence — including the Commission's own complaints escalation and the statutory deposit-limit and advertising rules — do not follow you to an overseas-licensed site. Disputes are handled under the rules of the licensing jurisdiction, which is usually slower and offers less leverage.
Everyone using these sites must be 18 or over and will be asked to prove it. Read the terms that govern use of this site and check who owns and licenses any operator before depositing.
If gambling has stopped being entertainment, contact GamCare on 0808 8020 133, free and open 24 hours. Blocking software and deposit or loss limits are practical extra steps, and our responsible gambling guidance sets out the options. Nothing on this site should be read as a way to make money or fix a financial problem, and no casino can be described as completely safe.
How we assess the sites we list
We research published terms, licensing details, cashier options and complaints policies, then score against consistent criteria: clarity of wagering terms, payment availability for UK players, stated withdrawal limits and timings, game range and the quality of support channels. We do not deposit, play or withdraw, so nothing here is a tested result — advertised payout speeds are reported as claims, not findings. Findings are dated so you can see how current they are. More on the people doing the work is on our about page.
Getting a useful reply
Include the casino name, the page on florafinance.co.uk you are referring to, the date something happened and any reference number from the operator. Messages with that detail get a substantive answer; one-line messages usually get a request for more information first. Email [email protected] and we will take it from there.